by Leticia Rosas
Confusion. A gambit used by many pharmacy benefit managers (PBMs) to bolster their profiteering ploy.
Clients and members are familiar with the poor care experience PBMs provide, along with the inflated drug costs that PBMs inject into the pharmaceutical industry. Through a lack of transparency and member protection, PBMs pad their pockets while leaving many Americans hung out to dry.
The epidemic of high drug costs isn't breaking news, but the business practices that PBMs have gotten away with for years are increasingly alarming. TrueScripts has committed itself to push back against these tactics that take advantage of the client and member. Delivering Amazing Care is at the forefront of the company's mission, and unconditional transparency sets this Indiana-based company apart from its competitors. By removing the conflicts of interest that drive other PBMs to make self-serving decisions, TrueScripts can protect the clients and members they serve with unbridled commitment.
How does TrueScripts protect clients and members?
As an independent and fully transparent PBM with no pharmacy ownership, TrueScripts removes conflicts of interest to ensure all decisions are made in the best interest of the member and client. "We are, in no way, incentivized to engage in practices that drive higher drug costs," says Ali Goodwin, TrueScripts' Marketing Manager. "Delivering best-in-class Savings, Security, and Service are the primary objectives of our efforts. The strategies and services of our team are what insulates clients and members from all the crazy outside forces of big pharma."
The TrueScripts P&T committee meets bi-weekly to address industry trends and occurrences, including new drugs to market, new or expiring patents, additional drug indications, and more. Timely action protects clients and members from prolonged threats to the plan.
Additionally, by managing all prescription benefit elements under one roof, TrueScripts members enjoy a seamless experience supported by an in-house team of clinical professionals. Early intervention combined with a fully-integrated solution ensures neither high-cost drugs nor high-risk patients are left sitting in limbo.
The proof of TrueScripts' “Savings, Security, and Service” concept, is in the pudding, as you might say. In 2022, they achieved a $58 PEPM savings through their Specialty Care Program, their solutions are 100% compliant with all rules and regulations, and they consistently achieve at least a 98% One Ring ResponseTM rate.
How does TrueScripts' commitment to transparent cost-saving practices drive success?
"Our mission is to build lasting relationships. And we can't do that by capitalizing on the needs of others for our profit," Goodwin adds. By providing absolute transparency and working to build an industry of knowledgeable purchasers, we can achieve a true transformation of Pharmacy Benefits and improve the overall healthcare experience for everyone we serve."
TrueScripts' in-house concierge services deliver the support and education necessary to its members to help them get the most out of their prescription benefits plan. For their business partners, TrueScripts offers a straightforward, easy-to-understand contract that discloses everything you need to know about their business proposition. No hidden fees. No spread pricing. No confusion.
"Transparency can be defined in many ways, and each definition can hold a different level of value," explains Goodwin. "To TrueScripts, remaining independently held and solely beholden to the client/member affords us the ability to make decisions and take actions that others can't or won't.
With extensive vendor integrations and advanced clinical acumen, the TrueScripts team dedicates its resources to solving for high drug costs, lack of transparency and protection in PBM business practices, and poor member care. They have proven success across all facets of the pharmacy benefits ecosystem, including niche areas like J-Code Management and 340B.
Who is the TrueScripts team?
TrueScripts' leadership refers to themselves as the "keepers of the culture," as Goodwin shares. Maintaining a culture of excellence, taking part in community contributions, and exercising random acts of kindness define this dedicated team. Their ethos extends to their business model. Amazing Care is the company's tagline, and TrueScripts leaders know this level of care must start from within. Extraordinary perks, such as the TrueScripts Dream Manager Program, empower team members to be the best version of themselves personally so that, in turn, they can deliver their best performance professionally. Results of this concept are evident in metrics such as the company's One Ring ResponseTM rate, which connects callers with a live TrueScripts professional on the very first ring of the phone, nearly every time.
As their previous success has shown, the transformation of pharmacy benefits and improvement of the overall healthcare experience can be transparent and accessible to clients and members. All it takes is a little less confusion and a lot more intentional practice in the PBM space. TrueScripts commits to tackling the giant of what's become the PBM industry and provides a seamless experience for its clients and members. If Savings, Security, and Service are important to you, TrueScripts is the solution. This mid-sized PBM serves self-funded clients of all shapes and sizes nationwide.
We are proud to feature TrueScripts on The Granite List.
